livo 88 Casino & Sportsbook Data Care

This page describes what we collect when you use livo 88 and how we keep that data protected. Our approach is straightforward: we collect the minimum information needed to verify your account, process your payments, and deliver our service. We do not sell your data, do not share it with advertisers, and do not use it for purposes beyond running the platform.

When you register on livo 88, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), or use our live-dealer tables and sportsbook, you share certain information with us. We encrypt that information, restrict access to authorised staff only, and delete it when it is no longer needed or when you request deletion.

Our commitment is to handle your data transparently and securely. If you have questions about how we use your information or want to exercise your privacy rights, contact us via in-app support or email. We respond to data-access and deletion requests within the timeframes required by applicable law.

What Data We Collect on livo 88

We collect your name, email address, phone number, and date of birth when you register an account on livo 88. This information is needed for identity verification and anti-fraud checks. We also collect your payment details—bank account numbers, e-wallet identifiers, or card information—when you deposit or withdraw. Payment processors handle sensitive banking data; we do not store full card numbers or bank account numbers on our servers.

We collect game activity data—which games you play, your bets, your wins and losses, timestamps—to operate the platform and prevent fraud. We also collect your IP address and device information (browser type, operating system) for security and site-performance purposes.

We do not collect your personal health information, political affiliations, sexual orientation, or other sensitive personal data unrelated to account management and payment processing. We collect only what is necessary to deliver livo 88.

How We Use Your Information

We use your name, email, and phone number to verify your identity and prevent fraud. Identity verification is mandatory before we allow deposits or withdrawals—this protects both you and livo 88 from unauthorized account access and money laundering.

We use your game activity data to detect fraud, prevent bonus abuse, and resolve account disputes. We may review your betting patterns, game history, and deposit/withdrawal timing to identify suspicious behaviour such as collusion, self-dealing, or attempted system exploitation.

We use your email to send account notifications—deposit confirmations, withdrawal processing updates, password resets—and occasional platform updates. You can disable non-critical notifications through your account settings. We do not send marketing emails unless you opt in.

Third Parties and Data Sharing

Our livo 88 platform works with third-party payment processors, hosting providers, and security vendors. These partners are bound by confidentiality agreements and process data only on our behalf. We do not share your information with advertisers, brokers, or other external companies for their own use.

We may disclose your data where required by law—for example, if a court issues a subpoena or if local authorities investigate fraud. We will notify you of such legal requests unless prohibited by law.

Our servers may be hosted in data centres outside your jurisdiction (e.g., outside Jakarta, Surabaya, Bandung, Medan, or Semarang). This means your data may be processed or stored in another country. By using livo 88, you consent to this international data transfer. We ensure that international transfers comply with applicable privacy laws.

Your Rights on livo 88

You have the right to access your personal data. Contact us via in-app support or email, and we provide a copy of all information we hold about you within 30 days.

You have the right to correct inaccurate information. If your email, phone number, or identity details are wrong, you can update them in your account settings or contact support for assistance.

You have the right to object to certain uses of your data. If you believe we are using your information in a way that violates your privacy expectations, contact our support team. We review such objections and respond within 14 days.

1. Request access to your livo 88 data anytime

   Email support with 'Data Access Request' in the subject line. We respond within 30 days with your information.

2. Update your account details if information is incorrect

   Use your account settings or contact support to correct your email, phone, or identity information.

3. Request deletion of your personal data

   Submit a deletion request via support. We remove your data from active systems within 30 days.

We at livo 88 treat your data as sensitive and handle it with the same care we would want applied to our own information.

Cookies and Tracking Technologies

Our livo 88 platform uses cookies and similar tracking technologies to remember your login session, store your language preference, and analyse how you use the site. Session cookies expire when you close your browser. Preference cookies persist for longer so we remember your settings on future visits.

We use analytics cookies to understand which games are popular, how long players engage with the platform, and where technical issues occur. This information helps us improve livo 88. We do not use this data to identify you personally—it is aggregated and anonymised.

We do not use third-party advertising cookies or retargeting pixels. We do not sell your browsing behaviour to advertisers.

Data Retention and Deletion

We retain your account information while your account is active. If you close your account, we retain minimal data (account ID, transaction records) for up to seven years to comply with financial and anti-fraud regulations. Personal identifying information is deleted or anonymised after 90 days unless you have outstanding disputes or withdrawals being processed.

Payment processor records (bank confirmations, e-wallet receipts) may be retained by those third parties according to their own policies. We do not control how DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet retain your payment data.

Security Measures We Undertake

We at livo 88 use SSL encryption for all connections between your device and our servers. This prevents third parties from intercepting your login credentials or payment information in transit. We store passwords using one-way encryption—we cannot read your password, and we cannot reset it by reading our own records. Password resets are generated by secure tokens that expire after 24 hours.

We restrict access to your data to authorised staff members who require it to do their job. Administrative staff who handle disputes may access your account history. Payment processors may access your banking details. Support agents may see your email and account activity. All staff are required to sign confidentiality agreements.

We conduct regular security audits and penetration testing to identify vulnerabilities before attackers find them. We patch security issues immediately upon discovery.

Changes to Our Privacy Policy

We may update this privacy policy to reflect changes in our practices, new technologies, or changes in applicable law. We will notify you of material changes by posting the updated policy on livo 88 and updating the 'Last Updated' date at the bottom of this page. Continued use of livo 88 after such notification constitutes your acceptance of the updated policy.

Contact Us About Your Privacy

If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your information, contact us via in-app support chat or email. Include 'Privacy Inquiry' or 'Data Request' in your subject line so your message reaches the right team. We respond to all privacy enquiries within 14 days.