livo 88 FAQ

If a deposit or withdrawal does not complete, livo 88 will display an error message with a reason. Common causes include insufficient funds in your source account, network interruption during payment processing, or a timeout on the payment gateway. If you see an error, do not attempt the transaction again immediately—wait a few minutes and retry. If the same error appears, contact our support team with a screenshot of the error and the time of the attempt. We can check the transaction status on our side and advise whether your money was deducted (in which case it will be refunded) or whether the transaction was blocked before charging you. For deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment, refunds typically process within 24–48 hours. Bank transfers (online payment, e-wallet, mobile banking, local payment) may take 1–3 business days depending on your bank.

We at livo 88 support deposit ranges that vary by payment method. Digital wallets (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) typically allow deposits from small amounts (as low as our welcome offer) up to your wallet limit. Direct bank transfers (mobile banking, local payment, online payment, e-wallet) also start at modest amounts and go up to your daily bank transfer limit. The exact minimum and maximum depend on your bank and wallet settings. When you visit the Deposit section on livo 88, we display the available range for each payment method. This helps you choose the option that fits your budget. If you have questions about a specific payment method's range, contact our support team—they can provide the current limits for your bank or wallet in your city (Jakarta, Surabaya, Bandung, Medan, or Semarang).

livo 88 offers four main game categories. Our live-dealer studios feature professional dealers streaming blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo in HD with multilingual support. Our sportsbook covers football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), MotoGP, badminton, and other tournaments with game information and match statistics. Our slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others. Our esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category is accessible from the main menu after you log in. You can switch between categories instantly and track your account balance across all games.

Free bets and free spins are promotional offers that livo 88 sometimes provides to new and existing users. Free bets are credits you can use on sportsbook markets without wagering your own money first. Free spins are automated plays on slot games, each spin having an assigned value. These offers appear in your account under Promotions or My Bonuses once they are credited by our system. Promotional terms apply—free bets and spins typically must be used on specified games or markets, and winnings may be subject to wagering requirements before you can withdraw them. We do not offer fixed bonus amounts; instead, we announce promotional campaigns periodically. To stay informed about current offers, check the Promotions page in your livo 88 account or contact our support team. Eligibility for promotions depends on your account status and jurisdiction.

We at livo 88 give you control over your account through several tools in Settings. You can change your password at any time by entering your current password and creating a new one. You can update your registered email and mobile number for account recovery. You can review your recent login history to detect unauthorized access. You can also manage notifications—enable or disable push notifications, email alerts, and SMS updates. If you forget your password, we send a secure reset link to your registered email. For account security concerns, such as suspicious activity, contact our support team immediately—we can help verify your account and freeze it if needed. We do not provide account preferences or account controls on our platform, but we encourage responsible use and can help with account questions.

You can reach our support team by email through the support address listed on the livo 88 platform. To contact us, open the in-app menu, tap Help or Support, and select Email. Include a clear subject line (e.g., "Account verification question", "Deposit failed", "Password reset") and describe your issue in 2–3 sentences. We respond to support emails during business hours in English and Indonesian. Response time is typically within 24 hours, though replies during peak periods may take longer. For urgent issues during holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, response times may be extended. For faster help with simple questions, use our in-app chat feature—support staff are available during business hours there as well. Always include your username and the date and time of the issue when you email us.